These terms (Terms) apply to the Elevate Incentive Scheme (the Scheme) offered by Fisher and Paykel Appliances Limited of Unit 420 Cob Drive, Swan Valley, Northampton, England, NN4 9BB (F&P, we, us, our) and are a legal agreement between you (you) and Fisher and Paykel Appliances Limited.
the Scheme
The Scheme is our designer incentive programme, created to recognise and reward designers who demonstrate outstanding commitment and creativity when working with Fisher & Paykel products. It is administered for F&P by 360 Insights (the Administrator) and via https://www.elevatebyfisherpaykel.com (the Site).
The Scheme will operate from 19th January 2026 until terminated in accordance with these Terms.
You will be awarded points based on sales of eligible F&P products to customers where you have provided design services and advice as set out on the Site.
Sales must be logged on the Site online within seven days of the date of sale. The order date; F&P order number and product description must be provided for validation and any incentive claims will be invalid without this information. F&P reserves the right to obtain further details for verification of claims.
Points will be awarded once the products ordered have been delivered and the invoice for the products has been issued by F&P
Points can be converted into vouchers, a pre-paid Mastercard, gift cards or they can be used to purchase goods on the Site (Rewards). No cash alternative is available and only F&P points can be used to purchase items on the Site. Cash is not accepted as part payment for any item.
Points can only be redeemed on the Site against the rewards available on the Site at the time of redemption.
Should any sales claim contain false information F&P reserves the right to withhold the points claimed and/or cancel your participation in the Scheme.
All instructions given on the Site form part of these Terms. By submitting your sales information on the Site you are deemed to have read and accepted these terms and conditions.
All efforts have been made to verify the accuracy of the information contained on the Site. However, F&P shall not be responsible for any errors or omissions contained on the Site.
The Scheme is for your personal benefit only and must not be used by you for the purpose of any business.
All prepaid cards must be activated prior to use by following the instructions given by the card provider.
You must agree to the prepaid debt card provider’s terms and conditions which are available upon request. Additional cardholder fees apply.
If the cumulative card load exceeds any applicable KYC (Know Your Customer) limit, additional KYC information may be required from you to enable the card to be upgraded. The card will not be loaded with any further funds until KYC has been completed. A list of acceptable KYC documents will be supplied by the card provider.
You acknowledge that the card provider may retain your data and has the right to suspend the prepaid card service in the event of such an instruction being made by any governmental, law enforcement or regulatory authority or if misuse or fraudulent activity is suspected. None of F&P, the Administrator or the card provider shall have any liability for direct or indirect losses as a result of suspension of the prepaid card service.
You must advise the Administrator immediately on becoming aware that any prepaid card has been lost or stolen. Cards declared as lost in transit which have not been activated will be replaced by the Administrator.
Once a card is activated, all risk for the funds on the card passes to you. In the event of a lost, stolen or damaged card, the card provider may issue a replacement card with the available balance at the point of notification transferred to a new card less any applicable charges for re-issuance.
In the case of misuse or fraudulent activity of a prepaid card service, you acknowledge that you must comply with all requests for data or actions to be taken as given by the Administrator, the card provider or any governmental, law enforcement or regulatory authority.
Points may only be redeemed via the Site. Rewards, once chosen, can only be changed if you contact the Administrator’s customer service team at elevatebyfisherpaykel@email-360insights.com within 24 hours of the redemption.
Points cannot be redeemed for cash, cheques, bank deposits or any other kind of payment by F&P to you.
You may not pool, transfer or combine Points with any other person in order to redeem Rewards.
Experience Rewards will be fulfilled by a direct arrangement between you and the Experience Reward supplier, in accordance with each individual supplier’s terms and conditions, availability, lead-time and capability.
If you select a Reward and that Reward is not available (whether through obsolescence, discontinuance or lack of available stock or otherwise), either the Administrator or its supplier will contact you within 7 days of placing the order and offer a replacement Reward of similar value. If you do not wish to accept the replacement Reward, the original value of the Reward deducted from your account will be re-credited.
Rewards will be delivered to you by the supplier(s) engaged by the Administrator. Shipping and delivery lead times vary but are not expected to exceed 25 business days. Wherever possible, the supplier(s) engaged by the Administrator will notify you via email or by phone of a Reward’s shipment arrangement and status.
The delivery of all Rewards will be made to the address supplied by you at the time of order. The delivery address for Rewards should be to an address where the Reward can be signed for if necessary. If a delivery is unsuccessful for any reason, you will be responsible for supplying alternative delivery information to the relevant supplier. Any costs of arranging re-shipment and handling of undelivered items will be passed on to you. Lead times for any re-delivery will be at the discretion of the supplier.
You must refuse delivery of damaged or broken Rewards if this is apparent before opening the package and you must advise the supplier within 24 hours of the delivery date so that the supplier can investigate and, if authorized by the supplier, arrange for replacement Reward(s) to be shipped. If you open the package and the Reward is found to be damaged or broken then you must advise the supplier within 24 hours of the delivery date so that the supplier can investigate and, if authorized by the supplier, arrange for replacement Reward(s) to be shipped. Any damaged or broken Rewards must be returned by you to the supplier in the same condition as was reported to the supplier in accordance with the supplier’s instructions. The supplier will pay for return shipment and subsequent re-shipping of the Reward, subject to continued availability. The supplier will only offer a replacement for Rewards that are damaged or broken when received you.
You acknowledge that some Rewards are not returnable and non-refundable (e.g. items with a customized aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics). The supplier will not accept returns for clothing that has been worn.
Once the Reward has been received by you, provided there is no damage or fault at the time of delivery, you accept all risks in the Reward and will need to contact the manufacturer if a fault develops at a later stage as per the manufacturer’s warranty terms and conditions.
Gift card and gift certificates may not be returned unless the return is due to the incorrect distribution by the supplier. All gift cards and gift certificates will be dispatched by the supplier according to the information provided by you. The Administrator will have no responsibility for any gift certificates or gift cards that are lost or stolen once delivered. Where you report a voucher or gift card as lost or stolen, you acknowledge that a fee may be deducted from the balance of the card for the issuance of a replacement. The Administrator is not liable for any refusal by a retailer to deactivate or provide credit or replacement of a lost or stolen gift card or voucher.
Gift cards and gift certificates that are lost or stolen in transit must be reported by you to the Administrator customer service team immediately after the scheduled delivery date.
Gift cards and gift certificates may not be transferred or re-sold by you to any third party, whether for payment or free of charge.
Orders for gift cards and gift certificates may be fulfilled with a single card for the value redeemed or in multiples of a smaller denomination.
All rewards, incentives or benefits provided under the Scheme (whether cash or non-cash) shall constitute your taxable income. F&P shall be responsible for operating any required HMRC tax reporting and settlement arrangements, including the operation of any Taxed Award Schemes (TAS) where applicable. F&P shall bear the cost of associated Income Tax and National Insurance contributions arising from such rewards, in accordance with UK tax legislation.
You confirm that your participation in the Scheme and the potential receipt of any Rewards will not influence, you to act improperly or against the best interests of your customers or your employer. Your Advice and recommendations must always be based on the customer’s needs and not any potential Reward you may receive.
You must comply with all applicable laws relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010.
If you receive any request or demand for any undue financial or other advantage of any kind from any third party which may impact your rewards under the Scheme you must report this to us and to your employer.
You must provide all reasonable assistance to us to enable us to investigate or to respond to any requests from any governmental agency or department to investigate any offence under the Bribery Act 2010.
F&P will take care to ensure that all information on the Site is accurate and up to date but makes no representations, guarantees or warranties that the Site is accurate, complete or up to date; is fit for any particular purpose; or is free from any virus.
F&P do not guarantee that individual rewards will always be available and accepts no liability to you if a particular reward is unavailable for any reason at any time.
F&P is not responsible for losses that you suffer caused by F&P being in breach of these Terms if the loss is:
Unexpected. It was not obvious that it would happen and nothing you said to F&P before you joined the Scheme meant that F&P should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as F&P has taken the steps set out in clause 6.
Avoidable. Something you could have avoided by taking reasonable action, including following reasonable instructions in relation to the Scheme provided by F&P or included on the Site.
If you are dissatisfied with the Scheme for any reason, termination of your participation in the Scheme is your sole remedy. F&P has no other obligation, liability or responsibility to you except as required by applicable law.
F&P is the owner or the licensee of all intellectual property rights on the Site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from F&P or our licensors.
F&P may close the Scheme at any time. F&P will give you 30 days’ notice if it intends to do so. Any points unused by the end of the Scheme will become void and no alternative will be offered.
F&P may terminate your participation in the Scheme immediately by written notice to you if you commit a material or persistent breach of these Terms which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so.
Upon termination in accordance with clause 5.2:
If:
each of which will be a termination event then:
If the Site or the Scheme is suspended as a result of an event outside our control which is likely to last more than 7 days, F&P will notify you by email as soon as possible to let you know and do what it can to reduce the disruption. As long as F&P does this, F&P will not compensate you for the delay.
If you wish to contact F&P in writing, or if any of these Terms requires you to give F&P notice in writing, you can send this to F&P by email to uk.sales@fisherpaykel.com. F&P will confirm receipt of this by contacting you in writing, normally by email.
If F&P have to contact you or give you notice in writing, we will do so by email to the address you provide or confirm to us.
Under data protection legislation, F&P is required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in the Privacy Notice and it is important that you read that information.
We may transfer our rights and obligations under these Terms to another organisation. F&P will tell you in writing if this happens and will ensure that the transfer will not affect your rights under these Terms.
You may not transfer your rights or your obligations under these Terms to any other person. No one other than you has any right to enforce any of these Terms.
Each of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining terms will remain in full force and effect.
If F&P do not insist immediately that you do anything you are required to do under these Terms, or if F&P delays in taking steps against you in respect of your breaching these Terms, that will not mean that you do not have to do those things and it will not prevent F&P taking steps against you at a later date.
These Terms are governed by English law and you can bring legal proceedings in respect of these Terms in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.
